How to format description between OpsGenie and Jira Service Management

[Blake Waud]

I have a user developer who is building an integration with one of our other tools. They are using the API integration and are able to submit alerts which work and we have configured a Jira Service Management integration so the alerts we want will also generate an incident in our IT Service Management JSM project. The problem is the formatting of the "Description" field. OpsGenie requires HTML format and Jira Service Management requires markdown, so when OpsGenie creates the ticket in JSM, the description has raw HTML tags in it and no formatting. If the original alert uses markdown, OpsGenie doesn't render it.

Is there some way to make this work seamlessly?

[Naveen Penta]

I am also facing the same issue.

[Mikel Stous]

Looks like several relevant requests submitted to Atlassian but no clear movement on it.  All are related to HTML/Markdown import and export.

https://jira.atlassian.com/browse/OPSGENIE-227

https://jira.atlassian.com/browse/OPSGENIE-467

https://jira.atlassian.com/browse/OPSGENIE-896

https://jira.atlassian.com/browse/OPSGENIE-916

https://jira.atlassian.com/browse/OPSGENIE-1281

https://jira.atlassian.com/browse/OPSGENIE-1546

[Michael Clarke]

We're facing this issue too

[akashd]

We are also facing the same issue