How to handle application permission requests

[Teke Máté]

Dear Community!

I am here to get some ideas, or best practises on how to handle our Onboarding process in our company. 

Currently, we have a Service Desk project, with a customer portal that is used to distribute the tickets (issues) to the right Team Managed Project. In the future, we would like to handle the required application permissions for our new colleagues. Our plan would be the following:

The person opens a request, in which they can choose from multiple choices (for example, they need SAP user, Confluence, etc.). Based on that, we would like to distribute the tickets to SAP project, and Confluenc project, etc, so the right team could give them access to these applications. When all the access have been granted, we would like to close the ticket. 

This is only one case scenario, I am open to hear to other solutions.

Thank you,
Máté

[Nadhila Savira]

Hi Teke,

Interesting query!

Can I ask you to clarify what you're looking for exactly? I assume that you'd like to automate the distribution of the tickets.

You can use automation to detect (using IF condition) the value of the field, and either use Clone Issue action or Create Issue action to create the related ticket in other projects.

In my example in the screenshot, I chose to use Branching instead of IF condition, or even IF/ELSE block. This is because I want automation to check multiple different values of the field, and do different actions (as the tickets would be cloned into different projects).

For more information to help you get started, please see:

• Jira automation conditions
• Jira automation branches
• Jira automation actions