Internal vs external IT documentation

[J. Pablo Fernández]

Is there a way when using Jira Service Desk for IT to separate the knowledge base for the whole company to self-serve on IT matters and the internal IT documentation, such as processes?

[Ed Hirst]

I don't believe there is.

What we've done with our KB is have a Public and Private section. The Private page is the home node of our internal KB and everything internal lives below that, viewable only by IT staff.

When we (IT) use the portal / KB features, we see both public and private articles. End users only see the public ones.

It doesn't quite separate them completely though.

[Paiton Swaim]

Hi Ed, 

I am facing a similar challenge but would like to test out what you have explained here. Can you help me with how exactly you set up the private vs public sections? I am not able to find such functionality. 

[Tony Mottes]

@Paiton Swaim If you haven't already, you might want to look at this workaround.

Restricting Knowledge Base articles to a group of customers