Is it possible to add a customer with a differnt email address domain?

[Scott Dowell]

I want Jora to automatically create a ticket if it receives an email from an alert system from the microsoft.com domain. However, I cannot create them as a customer because the domains do not match our configured domain name.

What can be done so if Jira receives the alert email a ticket/issue/incident is automatically created?

[Nadhila Savira]

Hi Scott,

This is Nadhila from JSM.

I think it is best that our support team take a look at your site's configurations first before we can make an accurate suggestion. Do you mind asking your site admins to submit a support request to us about this topic?

Here's our support page: https://support.atlassian.com/contact/

[Scott Dowell]

I have submitted a request