JIRA Access Issue – Only Admin Account Working

[Maqsood Shah]

We're currently experiencing an issue with our JIRA instance. It appears that only the admin account is functioning properly—team members are unable to access or use JIRA as expected. It keeps the page redirecting and then finally the error page appears.

Could you please investigate and help resolve this as soon as possible?

Thank you,

[Benjamin]

HI @Maqsood Shah 

Welcome. Would recommend to monitor the Jira status as there is an incident with free accounts in certain locations.

https://jira-software.status.atlassian.com/

[Brant Schroeder]

@Maqsood Shah welcome to the Atlassian community

Just want to confirm that you are on a free plan.  Also when you say the admin account is working are you able to access everything or just the admin section of the instance?

[Maqsood Shah]

@Brant Schroeder thanks for your response.
Yes we are using the Free plan. And secondly, admin can view all kind of functionalities available. Just the team members are unable to access. Even we are unable to login.

[Brant Schroeder]

@Maqsood Shah thanks for that information.  Just to confirm, the admin has provided you with access to the JSM site?