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JQL for Alerts, Linking information between incident and Alert via Automation

Ken Young
Ken Young
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July 12, 2024

We recently upgraded our OpsGenie to Operations which went quite well.

As we work thru our next steps in improving out process, a couple of questions stand out

  • Will there be an ability to find alerts via JQL?
  • Is there a way via Automation to determine the link between a JSM "Incident" ticket and the associate alerts?

Longer term it would be great if the alerts informaiton could be surfaced to 3rd party reporting tools w/o having to purchase an Enterprise plan to help streamline efforts.

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Humberto Gomes
Humberto Gomes
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December 12, 2024

Need help for this also.

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