JSD Cloud incoming mail handling not processing emails with attachments of 24MB

[Fatih Demir]

Jira Service Desk Cloud doesn't process emails with larger attachments. Attachment size 24 MB is ignored while attachment size 8MB is working correctly. Did we misconfigure our JSD?

[Fatih Demir]

@Jack Brickey & @Krister Broman _Advania_ Thank you for replying. I've looked at both of the articles you've sent me. Our Jira is configured to allow attachments up to 1GB, which is the default. When a support agent is adding a larger attachment (tested with 24MB) our customers are able to receive our email, but our JSD is not able to process incoming email with an attachment of 24MB. 

[Krister Broman _Advania_]

By default the file size limit is 10MB 

https://support.atlassian.com/jira-service-desk-cloud/docs/attach-files-and-screenshots-to-issues/?_ga=2.194814509.1804017595.1575379937-1688140703.1566369506

[Jack Brickey]

See if this article helps you out - configuring-file-attachments 

certainly note the limitations on storage for your instance. 24m files will add up quickly.