JSM Unable to fetch request type in Customer notification subject

[Mathavan]

Hello Team,

It would be appreciated if I get an response as earlier from you.

We want to include request type details in customer notification email and tried with below smart value but its not worked.

•  {{issue.Request Type}}

Please support us for this requirement.

Kindly let us know if further information required.

Thanks,
Mathavan Mathiyalagan

[Teja · Accepted solution]

Hi @Mathavan 

Welcome to Community!

please use the below smart value to achieve your requirement - 

{{issue.Request Type.requestType.name}}

Let me know if you have any questions.

Thanks,

Tejaswini

[Mathavan]

Hi @Teja

Thanks for sharing the smart values.

We will check and update you for the same.

Thanks,
Mathavan Mathiyalagan

[Teja]

Hi @Mathavan 

please use double flower braces instead of single one as below -

{{issue.Request Type.requestType.name}}

It should work for you.

Thanks,

Tejaswini

[Mathavan]

Thanks for your response @Teja 

We will check and update you the same.

Thanks,
Mathavan Mathiyalagan

[Mathavan]

Hi @Teja ,

This variable not worked for us.

Please support us to get request type details in customer notification e-mail subject.

Thanks,
Mathavan

[Teja]

Hi @Mathavan 

I wonder why this smart value is not working for you.

please use the below smart value as it is and let me know if you still have an issue - 

{{issue.key}}-{{issue.summary}}-{{issue.Request Type.requestType.name}}

Automation rule - 

Output - 

Thanks,

Tejaswini

[Teja]

Hi @Mathavan ,

please accept the answer if this helped you.

Thanks,

Tejaswini 

[Mathavan]

Hi @Teja ,

We are unable to get the issue type details in Customer email notification.

Please do find the screenshot for your kind reference.

We tried that variable as requested by you, but its not working.

Thanks,
Mathavan

[Mathavan]

Hi @Teja ,

Please ignore previous screenshot.

I have attached the actual screenshot.

Please support us to resolving the issue.

Thanks,
Mathavan