Jira Service Desk integration with Slack

[Andrey Chikishev]

Hi! How can I integration Jira Service Desk with Slack. I need send a notification in Slack, when user to create issue in Jira Service Desk. Thanks.

[Petter Gonçalves · Accepted solution]

Hello Everybody,

Just would like to give a quick update on this thread:

Today, Atlassian has two supported free apps to connect both Jira (Including Service Desk) and Slack, which can be configured to properly notify users on Slack when issues are created on Jira:

Jira Cloud for Slack (Official) 

Jira Server for Slack (Official) 

For more details on how to configure the app for Jira Cloud, you can check the link below:

Integrate Jira Cloud and Slack 

Let us know if you have any questions.

[Nick Cron]

Hi Andrey - We recently released a fully-featured integration between Slack and JSD customers with Cloud, Server and Data Center instances. 

HelpDesk+

It allows you to:

• Create JSD issues from Slack with JSD customer accounts
• Create JSD customers when on current user exists
• Get notifications in channels when issues are created
• Respond to support requests from Slack
• Discuss issues with end users in threads
• Create issues via emojis 
• Approve JSD requests in Slack

We would love to see your feedback if you give it a try, everyone gets a free 14-day trial to give it a test drive. 

[Sabahat]

hi,

where can i find this. I am on JSD cloud and cant find this in new apps

[chrisbuttenham]

Here are those 2 options for JSD Cloud

https://marketplace.atlassian.com/apps/1219324/slack-integration-for-jira?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/1218572/obie-create-tickets-from-slack?hosting=cloud&tab=overview

[Nick Cron]

hi @Sabahat - Our helpdesk+ product is not currently sold via the Atlassian Marketplace (coming soon).  You can start a free trial from our website here - https://www.nextup.ai/helpdesk-plus

[Jack Brickey]

have a look at this app - slack-jira-integration for cloud or this one - slack-connector-for-jira-server if on server.

note: i do not currently use either so only offering as a suggestion to try

[chrisbuttenham]

Hey there, Andrey! You could also use something like "Halp" or "obie.ai" so that users don't have to leave Slack to create tickets in JSD.

[Alex Gay]

You can add this app in your slack channel

https://slack.com/apps/A0F7YS3MZ-jira-server-alerts

It is working fine for us.