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New SLA's are not showing up.

Samrat Ghosh
Samrat Ghosh
Contributor
June 30, 2020

I added new SLA's for our On-Call service desk project

We already had an old SLA Time to Triaged.

Only the old SLA is showing up in the ticket, the new SLA's are not showing up.

Screen Shot 2020-06-30 at 4.15.45 PM.pngScreen Shot 2020-06-30 at 4.15.53 PM.pngScreen Shot 2020-06-30 at 4.16.01 PM.png

 

 

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Samrat Ghosh
Samrat Ghosh
Contributor
June 30, 2020

I can see the SLA's now, looks like the conditions were not meet before

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