Pop-up reference

[Danielle Naoman]

Hi everyone

After logging a ticket in JIRA Service Desk we usually get a pop up box giving the ticket reference like the one below. This has recently stopped working for us again. Last time it happened (in June/July) it was a known issue to Atlassian - is anyone else having the same issue?  

[Chad McCanna]

Yep, same thing just started happening (as in, today , October 20th) on our Jira Cloud instance.

We REALLY need this popup back. When I'm making bulk tickets, it's so useful to just command-click them into new tabs as I create them.

Jira.... is this intentional or a bug?

[Danielle Naoman]

Thanks Chad, I've raised a ticket with support. 

[Josh Wexler]

We just noticed this today too.  Hope this was unintended.  As the JIRA goto guy at my company, I'm going to get a lot of messages from frustrated users about this if this was intentional 

[Danielle Naoman]

Thanks Josh, I've raised a ticket with Support. 

[Josh Wexler]

Can you share the link to that support ticket so I can upvote it?

[Danielle Naoman]

Sure, it's JST-607653 although the issue appears to be resolved now (I've not heard back from Atlassian but the pop-up box has begun to appear again now). 

[Josh Wexler]

Thank you. I'm seeing it working on my end too. Must've been a mistake they made that they promptly fixed.