Queue not visible in JSD

[Imran Mohammed]

Dear Team ,

I have added new user with JSD licence and he is not able to see the queue in JSD platform . Snap shot attached . Please help .

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Imran Mohammed ,

Please check that user has been added to Service Desk Team project role in the project.

It should fix your issue.

Fabio

[wendy.l.phillips]

@Fabio Racobaldo _Herzum_ I have this same issue but the user is added to Service Desk Team project role in project. Sidebar only shows issues and filters. Any other suggestions?

[Fabio Racobaldo _Herzum_]

@wendy.l.phillips are u sure that user has Application access to JIRA Service Management?

[wendy.l.phillips]

@Fabio Racobaldo _Herzum_ Thank you for your response. I am not sure. The team member who used to add new members has left and it's new to me. Can you tell me where to find Application access? I've been combing the Atlassian articles but failing at finding help

[Fabio Racobaldo _Herzum_]

@wendy.l.phillips are you on a server or cloud instance?

[wendy.l.phillips]

I am on a server. Do I need to be administrator in order to do this or is me being a Project Administrator ok in order to update what is needed?

[Fabio Racobaldo _Herzum_]

You need to be both a Project and Sys Admin to perform that check. https://confluence.atlassian.com/adminjiraserver072/licensing-and-application-access-828787597.html

[wendy.l.phillips]

Thank you so much for your help. Team member is now able to view the queue

[sanjay_sapra]

Thanks @Fabio Racobaldo _Herzum_ its working fine . 

[Fabio Racobaldo _Herzum_]

@sanjay_sapra  you're welcome!