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Ability to send a ticket into Jira through SMS

T Jones
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February 3, 2021

Is there a way for our customers to text in issues in addition to emailing them in?

1 answer

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Answer accepted
Jack Brickey
Community Champion
February 3, 2021

Not OOTB. I would suggest looking at chat-sms-for-jira-service-management addon and also have a look at Halp or similar solutions that give your customers a means of instant message like interactions.

T Jones
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 3, 2021

Thank you!

Malina Bičvić
Contributor
July 1, 2021

Omnichat for Jira Service Management can be a solution for you. The solution  is powered by Infobip (the best omnichannel communication provider in the world)

The solution provides integration with WhatsApp and SMS into Jira. 

They also have a webiste omnichat.cloud

Hope it helps.

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