Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 21:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Adding templates to description field in issues and cannot be delete or erased?

Sofia Grunspan
Contributor
August 25, 2022

I know I can add a template if I create a custom field (paragraph type) and set the default value. But what I need to know if there is a way the user that is going to use this field cannot delete anything from the template.

For example If I create this:

Name:

ID:

Address:

Those values can be deleted, so I need they cannot be edited in anyway. Is that clear what I trying to say? I hope you can help me. Thanks

1 answer

1 accepted

0 votes
Answer accepted
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 25, 2022

Hi @Sofia Grunspan

Out of the box, this is not possible. You will have to look into plugins in the marketplace.  I've seen plugins where you can put default content, but I not the feature to not delete certain info.

I would also suggest you create separate custom fields if you are using the fields above instead.

Regards

Sofia Grunspan
Contributor
August 30, 2022

Thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, atlassian community, journeys for jira service management, journeys for jsm, eap jsm atlassian, early access program atlassian, early access program journeys atlassian, early access program journeys jira service management, join atlassian eap

Join the Early Access Program (EAP) - Journeys for Jira Service Management 🚪

Journeys is a brand new feature in Jira Service Management that helps you streamline various processes in your organization that may cross multiple departments, such as employee onboarding or off-boarding that require action from different teams. ✨

Join the EAP →
AUG Leaders

Upcoming Jira Service Management Events