Affected Services field on Jira Dashboards

[Ken Young]

I am looking to determine how to show the "Effected Services" information in a Jira Dashboard, specifically in the  in a Filters gadget.  I am able to see the information on the individual tickets, but not in the dashboard view (assuming because it is a multi-option in JSM/OpsGenie.

[Ivan Garcia {Appfire}]

Hi @Ken Young,

I understand your problem, we hope Jira addresses this sometime in the future. In the meantime, you might be pleased to hear that we provide a commercial app that supports it.

Dashboard Hub for Jira allows you to build customized dashboards and reports. You can easily add the "Affected Services" field thanks to the JQL Custom Charts gadget, and display it in the dashboard view by means of Pie, Bar, Tile, Line charts, ... Whatever suits you best.

You can give it a try for free and see if it helps you :)

Best,

Iván

[Ollie Peacey]

Hi @Ivan Garcia {Appfire}, is there an update on this? Or perhaps a ticket where the work can be tracked?

[Ivan Garcia {Appfire}]

Hi @Ollie Peacey I don't work at Atlassian, but you could look for tickets referring to 'Affected Services' here 

https://jira.atlassian.com/browse/API-399?jql=text%20~%20%22affected%20services%22

[Vero Rivas]

Hi @Ken Young 

   For gadgets it is necessary to use filters, maybe first make a filter with all the information you need and then with a gadget or several you can visualize what interests you

Cheers

[Ken Young]

Hi Vero.  Thx for the reply.  I have already created the filter in JQL , but the information doesn't display.   Is that information in some other location (I don't think JQL has the concept of a join), or I have to use IDL or something newer.

[Ken Young]

Unfortunately this seems like an issue that will require development.   I have upvoted issue https://jira.atlassian.com/browse/JSDCLOUD-9768 as this doesn't seem to be a current capability.  Would like to know if others this this would be helpful. 

[Jeret Shuck]

Thanks for the thread @Ken Young I'm also looking to achieve something similar.