All customers associated to Organizations have vanished

[kay bickell]

We have several custom fields that draw upon the customer users that are assigned to the individual organizations.

All of these customer user accounts have vanished from the organizations without warning.  I can see other people reported similar back in 2021, so not sure why it might have recurred today.

It means that none of the custom fields using that information contain any data.

This is affecting all projects

[d.honcharuk]

Same, also all roles and agents

[kay bickell]

think this may explain it - it's a bit vague, but maybe?

Jira Service Management Status - Atlassian's cross product user search service is currently degraded.