An automation to remove attachments from tickets that are emailed in

[Harry Schilbach]

An automation to remove attachments from tickets that are emailed in. 

I want to create tickets from emails sent to Jira, but I want any attachment to be deleted upon creation of the Jira ticket.

How can I achieve this?

[Kris Dewachter · Accepted solution]

Hi @Harry Schilbach ,

Just create an automation rule that is triggered upon issue creation.

You can add the "Delete attachments" action. There is the possibility to specify in detail which attachments you want removed.

Best regards,

Kris

[Harry Schilbach]

Thanks Kris - I don't know How I missed this! 

[Christopher Stevens]

Howdy @Harry Schilbach  You can Delete the attachments with an Automation but this does it after the ticket is created. So there will still be artifacts in the Ticket itself (but it will say 'Preview unavailable').

This is my simple automation --> basically it's using a Regex expression to delete any attachment that is a jpg/png thats name starts with 'image0' - For example I have corporate signatures that have 6 images in them that are image001.png, 002 and so forth.