An error occured during the import process.

[John Smith]

I tried to do an import from Jira on-prem to Jira Cloud and while doing so (and testing things) i must've imported in such a way the following error occurred:

An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

• Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

Now i cannot do anything with my Jira cloud test instance. Can anyone in support reset it please ?

Thanks

[Dave Liao · Accepted solution]

@John Smith - have you filed a ticket with Atlassian Support yet? I would do that to be sure Atlassian can help you with your import. Good luck!

[John Smith]

Hi Dave,

The free jira cloud instance doesn't come with atlassian support. You have to upgrade for that.

Thanks

[Dave Liao]

Gotcha!

How long has your Cloud instance been inaccessible?

[John Smith]

Cant remember how long, quite a while though. 

[Dave Liao]

@John Smith - were you importing users as part of your import? If so, this Community thread might be relevant to your situation.