Automatic components

[Pétur Björn]

Hi

So here is my dilemma.

A request comes in that contains a certain email in the "Request Participants" Field.

I want Jira to put a certain component on that issue when it sees this email as a request participant.

I am aware of Automation rules, but having a hard time figuring out the best way to achieve this.

[Jack Brickey]

Hi @Pétur Björn , you want to use a match Condition on the Request Participants. Here is a recent post on this very topic - automation-condition-o-request-participant 

[Alex Koxaras _Relational_]

Hi @Pétur Björn 

As @Jack Brickey already told you in the post he mentioned, I've answer the same exact question to a fellow person in the community. Let me know if you need any further clarifications.

[Pétur Björn]

Shouldn´t this work?

[Alex Koxaras _Relational_]

No. You have to refetch the data prior of the IF statement.

[Pétur Björn]

So this should work?

[Alex Koxaras _Relational_]

If it didn't then log the req participant value prior of refetching the data and after. Then paste the audit log here.

[Pétur Björn]

This is so weird. The rule seems to not run.

[Alex Koxaras _Relational_]

On the trigger, check to see in which operation the listener should listen to: Create? Edit? Transition? etc

[Pétur Björn]

This is how it looks and it´s not working. Does it matter if the request participant is cc in the email sent in or in the To field?

[Alex Koxaras _Relational_]

Requests participants will be those people in CC.