Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 21:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Can I create two service desk projects for diferent areas in the same company?

Gerencia Tecnología
Gerencia Tecnología February 19, 2020

Currently I have created a service desk project to support IT Services, and I want to creat an other service desk project to support services from other area in my company, the las one only need manage Service Requests. 

Answer
Watch
Like Be the first to like this
382 views

1 answer

1 accepted

0 votes
Answer accepted
Shawn Masters
Shawn Masters
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 19, 2020

Yes this is possible, I currently have 3 different Service Desks running from our instance 2 with customer portals and 1 is internal to handle purchase orders. 

View More Comments
Gerencia Tecnología
Gerencia Tecnología February 19, 2020

How can I do it? the agents are diferents per Service Desk and I do not want to mix the information between service desk projects.

1. Is it possible that the agent only can see the information of the corresponding service desk. 

2. The second customer portal is for a specific numer of people, Can I limit the visualization only for them? 

Like
Shawn Masters
Shawn Masters
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 19, 2020

I use groups to isolate the projects. When a user gets on rolled the Tier 1 Techs add the users to the groups which is outlined in the Project permission scheme to allow users of Group X to Browse, comment, etc 

Like
Gerencia Tecnología
Gerencia Tecnología February 20, 2020

Great, thank you so much. 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.