Can our company have more than one Service Desk project?

[PK]

Our company currently has a service desk that is dedicated to the IT department, covering network issues, PC issues, etc.

I head up our Business Intelligence team and would like to set up our own service desk to handle adhoc report requests, bug reports related to our reporting and data, etc.  We are using a general JIRA project for this currently, but the simplicity of Service Desk would be a better way to go.

My JIRA admin believes that we can only have one instance of a Service Desk in our company.  Is that true, or can I setup a distinct Service Desk to handle our reporting and data requests/issues?

[Jack Brickey · Accepted solution]

why would you need another instance vs. simply a separate project w/in the current instance. that said you could certainly create another instance. the URL would need to be different of course but that would be what you wanted if you want a separate instance.

[PK]

I think perhaps I was unclear. 

I am looking to setup a second Service Desk project within our current JIRA account, not a new instance.

Sounds like this would not be a problem.

[Jack Brickey]

absolutely can happen. it would be a sad product if only one service desk project could be had. :-)

I currently have 6 and growing. I use for:

• IT
• Facilities
• Staffing
• Logistics business program
• External Customer Service
• External TAC

[PK]

Great, thanks @Jack Brickey . 

[Jack Brickey]

anytime!