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Can't edit mail settings

on URL https://OURSITE.atlassian.net/servicedesk/admin/OURPROJECT/email-settings,

we are unable to edit the email settings. We have been assigned administrator for that particular project

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What email settings? Are you referring to the email for handling email requests for JSD project? If you are an admin go to project > project settings > email requests.

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yes, I went to project->project settings->email requests, however "edit" and "disconnect" buttons have been greyed out on that page

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You need to have the Jira Admin edit this I believe. Please check w/ them to see if they can. If not please have them contact Atlassian Support.

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Hi, i seem to having the same issue was there a solution?

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