Can we use Automation rule to notify user about ticket with the URL

[Tran Van Huu]

Hi everyone,

In my project, I want whenever a ticket is created, the system will automatically send email to notify group A (including user X,Y,X...)

I tried to add the {{issue.key}} in the email body but it display as text, not the hyperlink to ticket.

Could you please let me know if there is any way to make it.

Regards,

Huu

[Rilwan Ahmed · Accepted solution]

Hi @Tran Van Huu ,

Yes, you can do it using below key words. 

• {{issue.url}} - Returns the URL of the issue.

• {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

[Tran Van Huu]

Hi Rilwan,

Thank you so much for your great help, it works :) 

I also want to know all smart value that we can use in Automation, could you please advise?

Thanks,

Huu

[Rilwan Ahmed]

Hi @Tran Van Huu ,

Please accept the answer. Users with similar query will find it helpful. 

To know more about smart values, please go through each section in https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/. 

[Tran Van Huu]

Hi @Rilwan Ahmed 
I did it,

Thanks,
Huu