Can you add free standing bullet points in Automation

[James Gray]

I am using Automation to attach an internal note on a customer ticket to be used as a summary of the issue. I am trying to add a bullet point below the header for my team to use in the automation, but it doesn't work. Example of what I want to do below, any thoughts?

Header

• This is what I want

Header

* but this is what I get

[Tessa Tuteleers]

Hey @James Gray , 

welcome to the community! 

Funny thing I just ran into a few days ago as well. 
The trick is that you need a hard return (enter) to finish the line. 

The space above is created by a hard return.
This line is put below the previous line with a soft return (shift enter). 

I found that using a hard return creates the bullet point, and a soft return does not. 

(if you don't want the open space, use a hard return and then afterwards type a backspace at the start of the next line, the space will be gone, but the bulletpoint will still appear..)

Hope this helps! 

- Tessa

[Rilwan Ahmed]

Hi @James Gray ,

Welcome to the community !!

Use styling as below

*Header*
* First Line
* Second Line
* Third Line

Output will be:

This guide will help you know about more formatting.  

[James Gray]

Hi @Rilwan Ahmed 
Is there any way to just have the bullet point without the text, shown below?
Thanks for the reply!

Header

• 
  
  

[Rilwan Ahmed]

Bullets will work only when it has content infront of it.

I have workaround which mayn't look good for formatting though.

Use full stop between asterisks as below. 

*Header*
*.*
*.*
*.*

[James Gray]

So that worked, but it didn't make them functional.

Thanks for the suggestion!