Cannot add approvals to transition/status?

[Mariano]

Hello, I am not sure what am I missing, but I created a workflow which has an "In Review" status which I'd like to have both approvals and emergency overrides, however I can't seem to find the "add approvals" tick box. What am I missing? Is there specific configuration that the workflow needs?

I've read this article but it's not very clear how I can use it when creating a workflow from scratch.

https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html

[Mariano · Accepted solution]

Ok so, as I was reading this post: https://community.atlassian.com/t5/Jira-Service-Management/Workflow-Add-Approval-Step-for-Group/qaq-p/2848179

Turns out approvals only work for Service projects, not Business. which is kinda odd, Business projects are the ones that most require approvals (HR, finance, sales, etc) so I am not sure about that 🤷🏻‍♂️

Needless to say, I just changed the denomination on the project settings from Business to Service, not sure what that causes (test environment).

[Benjamin]

Correct, it is for service projects. The main thing it changes is the features in the project. You may notice your project would include portals, queues, sea, and request types. 

[Mariano]

It seems that the only difference are the views. So I guess no calendar for Procurement team! xD

[Benjamin]

From an issue/ticket and workflow perspective, not much. However, queues could be helpful for your case. You could build out a queue for what tickets are pending approvals. It gives an easy way to get a count and know what approvals are in the backlog.

All the best! 

[Benjamin]

HI @Mariano ,

Perhaps this article may help solve your issue.

https://confluence.atlassian.com/jirakb/fixing-approval-step-not-showing-in-the-workflow-1417150604.html#:~:text=In%20order%20for%20users%20to,the%20workflow%20must%20be%20active.

Hope this helps.

[Mariano]

Hello @Benjamin ! Thanks for the info. I checked that article out, and my workflow is added to a WF scheme and also added to an issue type, which is associated with the Procurement project :/

[Benjamin]

Need to change to Service Project based not the 2nd screen shot above. 

[Mark Higgins]

Hi @Mariano 

Yep, is frustrating but the approval tick box only appears when the workflow is active.

I have been there.

Cheers

Mark

[Mariano]

Hello Mark! Thanks for your reply! The workflow is active though, not really sure what am I missing. :/