Cant view the customers I create

[Stephanie Kohne]

When creating a customer under their respective organisation, they dont appear in that organisation? This is URGENT as these customers need to start using Jira Service Desk from tomorrow. Help!

[Jack Brickey · Accepted solution]

Hi Stephanie,

this seems odd. So you are saying you have created an organization and you go into the organization view and add a customer but no customers are showing. Can you please provide some screenshots of what you are doing and seeing?

[Stephanie Kohne]

Hi Jack, 

I have a "test organisation" that I created to test the set up, as well as all the other customer organisations.

Previously I could add my personal email address and my managers to test the functionality of the service desk.

But now when I try adding a new "customer's" email address, ie a personal account of mine and say Add, (It does give a green tick)

But it doesn't appear:

What could be the problem?

[Jack Brickey]

First, I suggest you update your images to redact your personal emails given this is a public forum. 

Did you receive an invitation when you added your gmail? If so accept invite and then inspect Organization. Also try to create an issue using the gmail address. I wonder if there has been a change in cloud regarding how users appear.

[Jack Brickey]

Note, I’m wondering if there is a newly introduced bug. I just saw another user having this issue I might suggest you reach out to Atlassian Support directly and have them login and have a look.

[Stephanie Kohne]

Thanks Jack, I have logged a ticket with support.

[Jack Brickey]

I did as well. :-) 

I'm sure we will hear back quickly given my experience.

[Jack Brickey]

@Stephanie Kohne , i heard back that they could not reproduce the issue on their side. Their only thought was maybe you were not updating the screen and while possible I would expect you verified that? I have not seen it in my instance. Did you hear back on this and if so please update us here.

[Stephanie Kohne]

Hi Jack, 

It seems to be working fine this morning! So I dont know what was changed on the back-end Im just happy its working now and that I can create my customers.

Thank you for your assistance!

[aitor.casas]

Hi,

This issue its happens me too. I can´t view new customers creates by me both into the organizations and into principal customers grid.

I need asap create customers associated to organizations for our servicedesk.

I hope for your prompt reply,

Regards

[Jack Brickey]

Please review the above thread as the same responses will apply to you.