Change status when assignee views issue

[Monica Burris]

Hello, 

  i am looking for a way to automate a status change when my assignee clicks into (ie, views) the ticket (issue). 

I am able to set up automation when they add a comment but I am thinking of a workflow where I assign a ticket, my assignee views it but does not begin work - I want to mark a status change so I (and others) can visualize that they have seen the issue. 

[Jack Brickey]

Hi @Monica Burris , Automation requires an event to trigger on. Unfortunately "viewing" does not create an event. maybe consider if the user assigns the issue to themself == status change? 

[Monica Burris]

that makes sense - thank you - that workflow won't work for us though as our people are assigned the cases by our technical dispatcher 

and we were needing them viewing it be the trigger - all good , I can just make them manually change it :) Thank you again for the feedback