Changing Resolver custom field with Automation

[Barış Özer]

Hello,

I want the information of whoever triggered the change from In Progress L2 status to Resolved status to be written in the "Resolver" custom field.

Assign person is different.

I want whoever resolved it to trigger it with automation and write it in the Resolver field.

Assignee is Steve Jobs, but since I resolved, my name should also be written as Resolver. I tried many automations but I couldn't do it.

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Barış Özer 

Use the {{initiator.accountId}} smart value in the transition automation.

Best regards

Sam

[Barış Özer]

Hi @Samuel Gatica _ServiceRocket_ 

Can you give an example please?

Via Transition or Automation Rule?

[Barış Özer]

Hi @Samuel Gatica _ServiceRocket_ 

I still can't figure it out :(

[Samuel Gatica _ServiceRocket_]

Hi @Barış Özer 

The smart value needs to be set in the edit action of your transition automation.

Here an example:

Best regards

Sam