Create New Instance and New Domain

[Jackie hardy]

Hello, we currently have a production instance. I need to create a new instance and a new domain name. This instance should pretty much be a clone of our current instance except for user access and the domain name.  Can you provide some direction on where to start? Also, I only have site admin role for our current production instance. The creators of our current instance have org & site admin. Thank you.

[Angélica Luz · Accepted solution]

Hello @Jackie hardy,

Thank you for reaching out to Atlassian Community!

In case you want to use the same project and settings of the production instance on a new one, you can create a backup on the production site and import it on the new instance. 

• How to create a backup for Jira Cloud
• Import issues

If you don’t want to import the accounts of your teammates (so they don’t receive an invite), you can remove or set them as inactive directly from the backup.

​​​​You can edit the entities.xml file to set users as inactive. Please, let only your account and the sysadmin account as active. 

On the entities.xml, users will show as the example below:

<User id="12345" directoryId="1" userName="user" lowerUserName="user" active="1" createdDate="2018-12-13 19:41:47.381" updatedDate="2018-12-14 19:41:45.769" firstName="User" lowerFirstName="user" lastName="User" lowerLastName="user" displayName="User" lowerDisplayName="user" emailAddress="user@domain.com" lowerEmailAddress="user@domain.com" credential="nopass" deletedExternally="0" externalId="123456:a78901b2-c34d-56e7-f8g9-0h1i2j345k67" localServiceDeskUser="0"/>

You can change "0" on "active", so their account will be imported, but as inactive.

After changing the information, save the file and zip it again to import to Cloud.

Hope this helps!

Kind regards,
Angélica

[Jackie hardy]

Thank you.  We just received jira service desk standard cloud and I actual need to know the first step to create this instance and domain. I have created a free cloud site but I am thinking the licensed site may be a tad different. I found the following information: Log into the my.atlassian.com account of the billing or technical contact listed on the order. Find and select Atlassian Cloud from your Licenses tab, and select Claim Your Cloud Site. Follow the prompts to create your cloud URL.  Is this the right place to start? 

[Daniel Eads]

Hi @Jackie hardy ,

That's one way to go, although it will be a slightly longer path than necessary. You can start a free site directly from this page , or start a Standard site from the pricing page .

If you'd like to convert the free site you have to a Standard/paid plan, you can do that too! From your free site, click on the gear icon in the top right to open the Settings menu and choose "Billing". This will open the administration page.

On the left side of the page, click Manage subscriptions. You'll see all the products that are currently enabled on your site, and you can click Change under any of them to switch the plan they are on:

You can select "Standard" on the next page after comparing the Free vs paid features. This menu will also confirm your payment details if they haven't already been entered for the site.

Cheers,
Daniel

[Jackie hardy]

Thank you Daniel, I have created a backup file of our current production cloud instance as suggested by Angelica. If I want to import this into a new already paid for licensed Jira Service Desk Standard instance you are suggesting that I start a Standard site from the pricing page ? Please clarify.

[Daniel Eads]

You mentioned that you created a Free site already. If you want to use that site and keep the URL (e.g. yournewsite.atlassian.net), then you can convert the site from Free to Standard using the instructions above.

If you want to start fresh or would like to use a different URL than the Free site created, then yes - starting a Standard site from the pricing page is the way to go.

[Jackie hardy]

Thank you Daniel. I just created the new site as a free trial. However, we have already paid for this product so after creating the new free site how do I tie it to our purchase order? 

[Jackie hardy]

Hello @Angélica Luz ,

As suggested, in my entities.xml file I set users as inactive.  After import I did a test with one user and she was still able to access the site.  Some users came in with a status of Invited and others were imported with a status of Suspended. What is the expected outcome if I set the users as inactive? Why did some users import with a status of suspended and others as invited?

[Angélica Luz]

Hi Jackie,

I can see that your domain is verified and managed with Atlassian access and managed accounts are different from the accounts that are not managed.

When an account is set as Suspended it means that the Atlassian account is suspended. This is also true for the Invited status. It was probably synced with the Identity provider that the Org admins configured on the Organization where the domain is verified and they were invited, but in this case, to create their Atlassian account. 

You won't be able to remove/delete those accounts unless you are an Org admin where the domain is verified.