Custom fields not mapping to Issue Types - some work, some don't

[John O_Reilly]

In JSM Cloud I've created custom fields for custom issue types. Some of my custom fields appear and some don't. I've checked, re-checked and re-re-re-checked the context settings and the ones that work properly are the same as the ones that don't except for the Custom Field Type: Short Text (Plain Text Only) operates as expected (it only shows up where i want it); but both Select List (Single Choice) and Select List (Multiple Choices) don't show up anywhere despite having the same contexts.

What am I missing?

[Fabio Racobaldo _Herzum_]

Hi @John O_Reilly ,

if your fields don't appear on the agent view, so you need to check the issue screen for project.

Btw, you can check why fields don't appear through show fields menu :

Moreover, you need to check :

• Field context
• Issue screen (create/edit/view)
• Field Configuration

Hope this helps,

Fabio

[John O_Reilly]

This does indeed help, thanks Fabio

[Mikael Sandberg]

Make sure that the fields have been added to the issue screens, and also check that the fields are not hidden on the agent view layout.

[John O_Reilly]

Where is 'agent view layout'?

[Paul Krueger]

Request Types 

[John O_Reilly]

All good, thanks Mikael and Paul