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Customer Portal Search Function

Ben Van Walbeek
Contributor
October 6, 2022 edited

Is there any way to change the amount of the initial results that come in from the customer portal search bar? Currently comes up with three articles and an option to show more articles. But would like more to show up initially before having to select show more articles. 

 

Also is there a way to make one column show up for articles and one for the requests? Currently just shows up as one big column, and sometimes the requests are cut off at the bottom. 

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Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 7, 2022

Hi @Ben Van Walbeek 

 

This search is not customisable. I don't know if you will be able to achieve that. I don't know any apps which can help.

 

Regards,

Seba

Ben Van Walbeek
Contributor
October 17, 2022

Thank you, I thought that may be the case. But wanted to check for sure. 

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