Customer Status Visibility Checkbox not working.

[Nathan Householder]

I check the "Show transition in the customer portal" box, but it doesn't change anything on my customer portal. Has anyone had this issue before?

https://www.loom.com/share/fabbdd6e54094e55ad423f128fb61d8a

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Nathan,

Do you have any conditions on that transition?  I had a condition where only a certain role could transition the issue, and that ended up hiding it on the portal.

Hope that helps

Susan

[Nathan Householder]

Susan, I will check on this, great point!