Hi @Ananda_ Sampath Kumar
I still see Operations/Alerts as a bit separate from JSM even though they require a JSM license.
in ITSM I would equate Alerts closer to the definition of events in ITIL, not all need to become incidents unless you have only incident level alerts send alerts. But basically Alerts and incidents are separate and can stand alone but if you want you can create an incident out of an alert either via automation or manually using the steps below
Create an incident from an alert
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Go to the detail of the alert you want to create an incident for.
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Select Create incident button from the top menu. This will open the Create incident page, with the issue type automatically set to Incident.
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Select a Project for the incident.
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Enter the Summary for the incident.
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Fill out the Description and other required fields as needed.
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Select Create to save. Once the incident is created, you can view the linked alert under Linked alerts in the incident detail. You can also add or remove more alerts from the incident as required.
Create an incident with multiple alerts
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Go to the Alerts list from either Your Work or your team’s Operations.
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Select the alerts you want to link to the incident.
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Select Create incident. This action will open the Create incident page.
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Select Project and enter incident details as explained above. When done, select Create.
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