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Disconnect HubSpot

Rostyslav Sipakov
Contributor
October 21, 2020

Hey there, 

Can you advise how can I disconnect HubSpot from Jira Service Desk (Cloud)?

Thank you!

Ross

2 answers

1 accepted

1 vote
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2020

Hello @Rostyslav Sipakov,

Welcome to Atlassian Community!

If you are using an add-on in Jira, you can uninstall/manage it by going to Cog icon > Apps > Manage apps. 

Checking HubSpot's documentation, I didn't find any information about disconnecting from Jira, but there is one informing how to disconnect apps from HubSpot:

Hope this helps!

Regards,
Angélica

Rostyslav Sipakov
Contributor
October 24, 2020

Hi @Angélica Luz !

Thank you for your advice. In the section Manage apps, I did not see the HubSpot app.

I could not check the second provided option. We have canceled the HubSpot account.

And the question is what to do in this case? And why is it still impossible to do this from the Atlassian side?

Also, after few days from date of canceled the HubSpot account, I don't see it field in the Atlassian anymore.

Best,

Ross

Screen Shot 2020-10-24 at 2.01.07 PM.png

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 26, 2020

Thank you for the screenshots, Ross.

So, I believe that on Jira’s side there is only the custom field.

Please, go to Cog icon > Issues > Custom fields. On this page, search for the field "HubSpot ticket count" and click on … > Move to trash.

Screen Shot 2020-10-26 at 09.34.32.png

After that, click on the "Trashed" tab and permanently delete the field.

Screen Shot 2020-10-26 at 09.35.01.png

Screen Shot 2020-10-26 at 09.35.27.png

Like 2 people like this
Rostyslav Sipakov
Contributor
October 26, 2020

Hi @Angélica Luz !

It's work :) Thank you!

Best,

Ross

Like Angélica Luz likes this
0 votes
Rostyslav Sipakov
Contributor
October 25, 2020

Hey there, 

 

Screen Shot 2020-10-25 at 9.07.05 PM.png It looks like this problem persists, can anyone help me solve it?

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