How can I close resolved ticket after 5 days using automation rule

[jerome]

I'd like to define an automated rule which will close ticket which a in "resolved state" for more than x days.

Is it possible using Automation rule ?

[NikNasty]

Here is what I've done:

1) Create a new SLA "transition from resolved to closed"

2) Set the SLA time to equal X days as desired.

3) Create  transition upon breached SLA from step 1. 

4) Set your actions. 

5) $$$$

[jerome]

Thanks a lot, it's working fine 

Last question, is there any way to share SLA and/or automation between multiple service desk projects

[Nabil]

This is currently not yet possible. There are feature requests for it

1. https://jira.atlassian.com/browse/JSDCLOUD-1847
2. https://jira.atlassian.com/browse/JSDCLOUD-1315