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How can I display the "Linked alerts" field on request types that are not incidents?

Paul Biagio
Paul Biagio
Contributor
November 14, 2024

We have a lot of JSM tickets that are created from Jira/Opsgenie Alerts but the Jira tickets don't have a link back to the Alert. If you enable Incident Management in a JSM project, the request types you classify as Incidents in that project have a new field called "Linked alerts" which solve this problem however I can't seem to add this field to request types that are not incidents. Can you please make this field available for all request types? Incident management adds too many fields and too much functionality that is just not relevant for us so enabling it is not an option.

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Joseph Chung Yin
Joseph Chung Yin
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November 14, 2024

@Paul Biagio 

If my understanding is correct, the function that you will use for all other request types will be "Link issue".  I don't believe you can exposed "Linked alerts" field to general JSM request types.

Hope this helps.

Best, Joseph Chung Yin

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Paul Biagio
Paul Biagio
Contributor
November 14, 2024

Linked issues doesn't show linked alerts. Consider this a feature request to the PMs since we can't submit suggestions through https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440 anymore for Jira.

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Joseph Chung Yin
Joseph Chung Yin
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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November 14, 2024

@Paul Biagio -

You can try to contact Atlassian Support (https://support.atlassian.com) to obtain further assistance.

Best, Joseph

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