How come to issue transition emails after editing workflow now come from my address?

[Alexander Komlik]

I modified workflow recently in our SD project adding more states and transitions and now all my users complain that on any automatic issue state transition they receive email that looks like its coming from me.

This is very confusing.

[Jack Brickey · Accepted solution]

please check your Automations. I suspect the automations are set to "run as" your userid.

project settings > automation

look at the top and you will see an icon that looks like two sliding bars...click and check if that might be the culprit.

[Alexander Komlik]

correct, under automation it's set to run as myself (default project user). What do I change it to?

[Jack Brickey]

it has to run as some user. if you have a system user (provided by addons often) then you could consider that. Or you could create an automation user and choose that but of course that is a monthly license. :-(

I really wish there was a default automation user that you could use but alas.

[Alexander Komlik]

Ok. I noticed that in the rule settings I can change user to

Run rule as: User who triggered the rule

Would this work?

[Jack Brickey]

Yes for sure. 

[Alexander Komlik]

Confirmed! I changed each of the two rules to RunAs  "User who triggered the rule" and now problem solved.

Thanks!