How do I integrate the jira with whatsapp?

[Daniel Silva]

This is possible?

Outside the telegram, is there any other social network integrated with the jira?

See ya

[Ignacio Sebriano]

Hi Roberto,

have you come to a feasible answer about this matter?. I'm interested, like you, in create tickets from Whatsapp.

Thanks

[Daniel Silva]

Nothing until now. =/

[Alex]

@Roberto Miasack  We are working to launch next week

[chaitanya srinadhu]

@Alex Could you share the link of the app please?

[Jesus Quero Cabrera]

@Alexandre I'm interested in this integration too. Could you please share with me?

[Simon Hartley]

@Alex Hey Alex, we’re also interested. Won’t you please share it with me?

[Alex]

@Simon Hartley 

This initial version is free and unlimited for your use, feel free to tell us about your experience.

See the unique and complete documentation on how to install, configure and use.

https://fatortec.atlassian.net/wiki/spaces/WN/pages/217972737/Fast+confinguration+whatsapp+notification

[Fabrizio Galletti _Getconnected_]

Can you give me access as well?

[Tamara García]

Can you give me access as well?

[Junior Placca]

Can you give me access as well?

[Marielle van der Schans]

Can you give me access as wel.

[Fabian Molleman]

Could you give me access?

[Laurens Maxem]

Could I please get access too?

[Pedro Olmo Rueda]

Could you give me access?

[Edward Baidoo]

could you kindly give me access

[g.davitaia]

Could you give me access?

Thanks,

[Malina Bičvić]

The Atlassian marketplace app Omnichat for Jira Service Management  is the answer and is for free https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

It has seamless WhatsApp integration with Jira Service Management 

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip https://www.atlassian.com/customers/infobip

[Erick Miranda Márquez]

Thanks Malina Bičvić

[Luciane Oliveira]

I need to be able to open issues through WhatsApp. When my client sent a message to my WhatsApp number, I want to open an issue in Jira Service Desk and have a conversation between Jira and WhatsApp.

[Thalita Trasfereti]

Me too!

[Anderson_Aparecido_Pereira]

Me too!

[Jorge Felippa]

me too!

[Claudio Menegusso]

Me too!

[Alex]

@Claudio Menegusso   @Jorge Felippa  

Our company is working on launching this feature next week

[Sujit Kumar]

@Alex : Whats the plugin that you are launching this feature in?

[Alex]

@Sujit Kumar  The plug-in was sent today for approval and the first version (1.0) will be available on the Atlassian Marketplace soon

[Ryan]

@Alex Everyone is asking for the name of the plugin so they can look...  Can you tell us the name?

[Alex]

the plugin is ready. we are waiting for bureaucratic documentation. but we were able to install in environments

Please.

Send email to: suporte@fatortec.com.br

[sandy Qx]

Hi @Alex  what is product that your mention my company need it if this already available please send the link and I want to try and use it in our company

[Fabrizio Galletti _Getconnected_]

Any news @Alex ?

[Malina Bičvić]

The marketplace app Omnichat for Jira Service Management  is the answer https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

It provides SMS and WhatsApp integration

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip https://www.atlassian.com/customers/infobip

seamless integration enjoy :)

[Malina Bičvić]

The marketplace app Omnichat for Jira Service Management  is the answer https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management

It provides SMS and WhatsApp integration

It is also powered by the biggest omnichannel global leader Infobip. Atlassian recently released a Success Story on Infobip https://www.atlassian.com/customers/infobip

seamless integration enjoy :)

[Alex]

Hi team!,
Today we launched a new version with a better interface.
All Whatsapp notifications are working.

[Germán Barrientos Mora]

Hello there, nice to know! does it works with Jira Service Desk?

Muito Obrigado

[Alex]

Yes,
You can use it in workflows.

[Mirek]

I talking about integration you would first need to say more about what you want to achieve by integrating two products. Do you want to do what (from Jira.. or Whatsapp.. etc.) .. Create issue from Whatsapp or maybe list all the issues from Jira? What is "social network" in your opinion?

[Daniel Silva]

Create issues mainly and allow chat. Hangouts, Facebook messenger... But whatsapp is the ideal.

[JP _AC Bielefeld Leader_]

Something like:

https://marketplace.atlassian.com/search?hosting=cloud&query=facebook

or

https://marketplace.atlassian.com/search?hosting=cloud&query=hangout

Not sure about Whatsapp

Best

JP

[Mirek]

WhatsUpp is developed by Facebook and it requires using some API to make the integration working. It looks like it is more complicated than it is in most of the communication platforms - it requires access to some Business profile ..

https://developers.facebook.com/docs/whatsapp/overview

[Alex]

The plug-in was sent today for approval and the first version (1.0) will be available on the Atlassian Marketplace soon

[Christian Zelada]

Any news of this??

Regards,

[Alex]

I was funding a team to do this,
However, in addition to the high cost, there is a lot of technical impediment to making this solution. It's not just connecting the API and everything is working.
There are many issues of communication and messaging from Atlassian

[Ignacio Sebriano]

Doesn't seem to be too complex technically from my point of view.  But to me it's no clear if you have to pay something to use the API or just having the bussines site on facebook and the phone number it's enough.

On this link https://developers.facebook.com/docs/whatsapp/getting-started#technical we have technical information on how to setup the environment to use the API. 

[Bart Jaspers]

:-) and than simply connect it with this API https://developer.atlassian.com/cloud/jira/platform/rest/v3/?utm_source=%2Fcloud%2Fjira%2Fplatform%2Frest%2F&utm_medium=302#version

I find it amazing that two large users groups of Whatsapp and JIRA have not yet been connected on a few simple actions:

- create Issue
- chat on Issue

I'd be happy to pay a few Euros monthly for any  app that offers this.

[Mirek]

Maybe that Whats Up is not a popular app for business chat.. Domination of Slack and other tools on the market that have additional features (Teams, Rocket.Chat.. etc.) do not push anyone to create that kind of integration..

[Deleted user]

I think you would be surprised how many do use it for business chat.  I am looking for the same integration. 

[rodrigotvq]

Me too

[Geronimo Oliva]

looking for it too!

[Marc Gerstmair]

Hello,

360dialog is an official Business Solutions Provider for the WhatsApp for Business API. We are currently looking into integrating JIRA or JIRA Service Desk with WhatsApp and our Collaborative Inbox either by end of this year or early next year.

I'd be happy, if you could reach out to me with further details on your use case: atlassian_integration@360dialog.com

/Marc

[Samuel McFarland]

Hi Marc, I will email you separately but just wanted to check in here as well. I would be very interested in the progress of any integration options with Jira Service Desk and WhatsApp. My company is UK based with our customer base prodominently being based in Africa so WhatsApp is a key communication tool for us.

For the time being, I would simply be looking to track support that my team provides over WhatsApp in Jira, if there was any way to have a WhatsApp chat create a support desk ticket, this would be the eutopia!

[Marc Gerstmair]

@Samuel McFarland

WhatsApp for Business only comes with the customer's phone number and a profile name. WhatsApp for Business also comes with sessions that are only valid for 24h, which start once the customer sends in a message. After that you can only reach the customer with a pre-defined and premium template message.

The features we have planned:
- create a new JIRA-ticket for incoming messages to a given phone number; we'd also attach file, voice, audio, video WhatsApp attachments to JIRA

- add a comment to an existing JIRA-ticket if there are updates from the customer within 24h (or the given session time) - otherwise we'll create another ticket

- any comment or status change in JIRA will trigger an update via WhatsApp

- we want to preserve text formatting (if possible)

- manage the customer's consent (because it needs to be tracked for WhatsApp)

[Marc Gerstmair]

Our roadmap for 2019 is packed, but we are planning such an integration for Q1/2020. We feel that JIRA deserves a WhatsApp-integration.

Feel free to reach out on https://www.360dialog.com/en/whatsapp-jira/

[Mahesh Khambadkone]

Any update on the integration? I requested a demo on your page but received no confirmation

[Alex]

Our company is working on launching this feature next month

[Jawad hajjar - Infosysta apps]

for those who are searching for a Telegram integration please check this addon 

https://marketplace.atlassian.com/apps/1227816/telegram-to-jira-connector?hosting=cloud&tab=overview 

and for Twitter same check the below link

https://marketplace.atlassian.com/apps/1222626/twitter-connector-for-jira?hosting=cloud&tab=overview

[Jawad hajjar - Infosysta apps]

hello daniel, 
please refer to this addon in marketplace it connects jira with whatsapp where you can create tickets from whatsapp in jira and respond back to whatsapp through jira comments.

https://marketplace.atlassian.com/apps/1226513/whatsapp-connector-for-jira-twilio?hosting=cloud&tab=overview

[Alex]

We are selling the plugin for lack of developers, in case any company is interested.
suporte@fatortec.com.br

[Eduardo Souza]

Olá Alex, temos interesse. Existe um ambiente de homologação para teste?

[Valdemar Neves]

Since yesterday I am trying to connect the app but I am not successful. I always get the error message.

[Alex]

We would like to know how your experience with the plugin is going.

Today we made new updates to make use more stable.

[Alex]

New update!

Select your country’s IDD,
Now, in the custom field to notify your user, it is no longer necessary to enter a DDI (ex: +1 or +55)

[Alex]

Thanks for your patience,

This initial version is free and unlimited for your use, feel free to tell us about your experience.

See the unique and complete documentation on how to install, configure and use.

https://fatortec.atlassian.net/wiki/spaces/WN/pages/217972737/Fast+confinguration+whatsapp+notification

[Carlos Eduardo Macias Garza]

Buen dia Alex, quiero verificar la documentacion que adjuntas en el link, pero no tengo acceso. No se si puedas apoyarme en pasarme este documento o darme acceso?

[Alex]

Pode visualizar novamente. Ajustado :)

[Carlos Eduardo Macias Garza]

Gracias !!

[Amrut Bhonsle]

The documentation link is not open to anonymous. Doesn't open 

[Carlos Augusto]

Alex, poderia liberar o acesso novamente?

Obrigado.

[forden]

Alex, el acceso esta cerrado, podrás liberarlo para configurar y utilizar la herramienta. Gracias!

[Alex]

Hello everyone,
We work hard to stabilize our plugin.

As the integration with whatsapp is too complex, we are launching the free version for everyone to use and collect performance and error information.

I thank everyone.

IMPORTANT NOTE. reinstall the "Whatsapp Notification" plugin again,

Addon on marketplace: https://marketplace.atlassian.com/apps/1222701/whatsapp-notification-cloud?hosting=cloud&tab=overview

1. To use the plugin:
   1. First access it in the tab and read the QRCODE.
   2. After enter your workflow and create post-function

--------

Help us by providing improvements and reporting bugs:

suporte@fatortec.com.br

or

https://fatortec.atlassian.net/servicedesk/customer/portal/4/group/6

[Alex]

Sorry for the delay in launching, because it is something much more complex than we were imagining providing 1 instance of whatsapp for each JIRA, guaranteeing security with encrypted traffic (end to end) in whatsapp standards.

We initially launched for free this first month to collect performance information, bugs and incidents.

The application is already available in the marketplace (available for cloud) and I believe that in a few weeks it will be available for SERVER.

Between May 20 and May 21 we are closing the stability of the environments, any inconvenience or instability we will correct in these two days.

Be patient as we are very excited to provide a unique product on the Marketplace.

;)

https://marketplace.atlassian.com/apps/1222701/whatsapp-notification-cloud?hosting=cloud&tab=overview

[dnbeleza]

Não consigo baixar!

[Alex]

We are resolving the escalation of the environment.

by the 21st, everything will be normalized! 

[dnbeleza]

consegui baixar. 

agora nao consigo ler o qr code!

[Alex]

Please, reinstall the addon.

we updated the code.

[Alex]

Hi all,
We have some pending issues in creating individual instances along with the official Whatsapp API.

We will release a free initial version to collect information from users for improvements.

Atlassian reported today (2020-05-12) that it will approve the plugin

[dnbeleza]

maravilha!

[Max Bailey]

@nurac how do we participate in the initial trial?

[Ivan Ferro]

Dear Alex,

I tried to contact you by mail but I didn't receive any reply. our company is interested too and would be interested for us if you can share documentation about this app. Many thanks

Ivan

[Ivan Ferro]

Dear Alex,

is server version available?

many thanks

Ivan

[Ivan Ferro]

Dear Alex,

can you please tell me if you plan to release the plug-in for server version too?

Thansk

Ivan

[Alex]

Marketplace approved plugin.

We are awaiting documents from the Federal Revenue Service.

[Chaitanya Srinadhu]

What is the name of the plug-in? Will it be available for Jira service desk cloud?

[Alex]

Yes, Its avaiable to JIRA Cloud
After JIRA Server.

It will be "Whatsapp".
But I can't go into more detail due to copyright issues

[Bart Jaspers]

Are there any data available on the costs to use this plug in?

[Alex]

The initial cost will be U$10

[Bart Jaspers]

ok...
per month, per organization, per user, per Issue?

[chaitanya srinadhu]

I don't know why there is so much secrecy about this app lol

@Alex  if you could give us all the complete details of the app like type of instance support, pricing structure and approx release date, we all will just wait and not ask more questions. 

[dnbeleza]

Alguma novidade? Alex?

[Alex]

• the plugin is ready. we are waiting for bureaucratic documentation. but we were able to install in environments

  Please.

  Send email to: suporte@fatortec.com.br

[Alex]

Our company is working on launching this feature next month

[Christian Zelada]

Hi alex, on what product? ,, whats your company name?

Cheers,

[Guilio Marin]

@Alex Which company? how will can we obtain or sign up?

[Alex]

@Guilio Marin 

Our company is working on launching this feature next week

for many informations: suporte@fatortec.com.br

[Ben Loos]

Same for me. To me it will be critical to the purchase decision. I need whatsapp. Telegram and facebook are nice but I really need my clients to communicate with the servioce desk via whatsapp while in the background an issue will be opened and kept up to date

[Alex]

HI @bentimms

Our company is working on launching this feature next month

[Ana Bella]

I am waitingfor it... Thanks in advance