How to I add Automation to Insight after migrating it from the cloud app?

[Karri Parola]

I just migrated my object schemas from the Insight Cloud App to Service Management.   The migration went fine.  But now I am trying to figure out how to setup the automations in Insight for Service Management.  How do I do that?

[Mayur Jadhav]

Hi @Karri Parola 

There is a one option in righ side up called configure schema, when you click on this it will redirect to another page where you will see many options, like Status, import , Automation option.

Click on Automation and start configuring a automation rule.

Thanks,

Mayur

[Karri Parola]

This is what I see.  No automation option.   It appears in the Cloud app, but not in Service Management Insight.

[Mayur Jadhav]

Hi @Karri Parola 

Can you please add few screenshots, so we can help you

[Karri Parola]

[Karri Parola]

Automation is not an option in Insight in Service Management.  It is an option in the Cloud app which I migrated from.

[Mayur Jadhav]

Your are using JSM DC or JSM cloud??

[Karri Parola]

I am using JSM cloud

[Mayur Jadhav]

I am not sure why the Automation option is not available.

Please raise a ticket to Atlassian Support.