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How to allow Jira Software users to see dashboards in Service desk

Sharon Conneely
Sharon Conneely
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February 26, 2019

How to allow Jira Software users to see dashboards in Service desk without bring redirected to the Customer Portal.

I have set my users up with a Jira license, as well as customers in the service desk. They are not able to see the dashboard. Instead, they can only see the portal as both URLs redirect to it.  This cannot be correct.  Currently, only those marked as Agents can view the Dashboard.

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Jack Brickey
Jack Brickey
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February 26, 2019

Here is what I do.

  1. create a group, e.g. “JSD Observers”
  2. add desired users into group
  3. in the JSD project add browse and if desired comment permissions for the group
  4. In the dashboard share the it with the group
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Mark Shell
Mark Shell March 2, 2022

I have the same issue.  Internal users can't see a dashboard.  I've created a group and added users.  Where in the project can I add browse or comment permissions to the group?  I'm running JSM cloud premium but I don't see anywhere to do this.

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