How to configure Jira Service Management to process old emails

[Daniel Tveriya]

Hi,

I want to JSM Cloud will open unread emails from all folders and will open a new ticket.

[Jack Brickey]

Hi @Daniel Tveriya , there isn't a means of configuring JSM such that this would occur. Have you considered bulk forwarding to your JSM email handler? I have not personally attempted this, but it should work. You might simply try to forward a single email first.

[Daniel Tveriya]

Hi @Jack Brickey ,

How I use the JSM email handler?

[Jack Brickey]

What I mean is to forward your emails to the email address you have configured for your JSM project. This can be found under Project settings > Email requests.

[Jack Brickey]

Also, might I inquire as to why you have old unprocessed emails? Just curious and that background might help future Community members searching for answers.

[Daniel Tveriya]

I want to open for financial team a jsm project.

They workflow today is receiving email to shared mailbox, move the specific vendor to another folder and handle the emaill.

I want to connect the shared mailbox to the JSM project and open tickets for all unread emails