How to disable Captcha for customer portal on cloud and free version (no support)

[James Bell Ocampo]

I want to diable Captcha from customer portal. The settings are not available in the admin panel. Since we are on a free plan we cannot ask support to disable it in JIRA. 

Please advice on how I can disable Captcha on our customer portal.

[Angélica Luz]

Hello James,

Welcome to the Atlassian Community!

On Jira Service Management Cloud, currently, it's not possible to enable or disable Captcha for issues created on a login-free portal.

The portal uses Google's invisible captcha, so if Google checks that the email account is not a bot, it will not show the captcha.

There is a feature request suggesting the implementation of the ability for administrators to control that:

• Provide ability to turn captcha on and off in Customer Portal

Please, click on vote and watch to receive updates about the feature.

Kind regards,
Angélica

[Martin Kirk]

Great... Yet another feature request that we can wait 15 years for them to fix....