How to hide SLA Clock

[Neeraj Kumar]

How to hide SLA Clock for user in JIRA SERVICE Management.

[Gökçe Gürsel {Appfire}]

Hi @Neeraj Kumar ,

Time to SLA has this feature and you can just change the visibility of the SLA panel easily.

Just navigate to Settings > Permission and click edit for the SLA Panel permissions. You can grant permission based on group membership and to specific users. It's just that easy.

Please let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

[Neeraj Kumar]

@Gökçe Gürsel {Appfire}  Thanks for answer this is a paid application is there anyway to do it without using any third party app.

[Jack Brickey]

nope. short of running Server version and changing the code or creating your own app.

[Gökçe Gürsel {Appfire}]

@Neeraj Kumar For Jira Cloud I'm afraid there is no other way. You can just try Time to SLA for free and make a decision later.

Please let me know if you have further questions.

Cheers,

Gökçe

[Jack Brickey]

You cannot make the SLA field conditional by user. If they can see issues in the project and there is an SLA present then they will see it.