How to redact PII data in the comments section of a Jira Service Desk issue?

[Carla Pasquali]

Hello,

We are implementing Jira Service Desk as our ticketing tool and we have a requirement from our Security team to remove any PII data from issues, including comments and attachments.

The following are some addons available for On-Premise/Hosted instances of Jira but not for Jira Cloud:
https://marketplace.atlassian.com/apps/1215574/pii-protector-for-jira?hosting=datacenter&tab=overview 

and 

https://marketplace.atlassian.com/apps/1218962/gdpr-dsgvo-and-security-for-jira?hosting=cloud&tab=overview

Does anyone know of any apps or automation rules or has any experience with such implementation and can share their experience? That would be much appreciated.

Thanks!

Carla

[Mikael Sandberg · Accepted solution]

The last app that you linked too is available for Jira Cloud.

[Mikael Sandberg]

And here is another one that is available for Cloud, https://marketplace.atlassian.com/apps/1222035/nightfall-ai-dlp-for-atlassian?hosting=cloud&tab=overview

[Carla Pasquali]

Thanks Mikael.

I am testing the second app but it does not actually redact the data in comments section. It only adds a comment to the ticket when it matches certain keywords or regex.

I am still waiting to hear from the last vendor (Nightfall AI) to see if it does what we need.

Thanks

Carla

[Shashank Agrawal]

Carla,

Any success with the app? Could you help us with your feedback. I am here for the same requirement

[anisha]

Hi, I'm a product manager at Nightfall AI. I would love to follow-up on this to see if it met your use case and/or to hear your feedback.