Hi, community!
I've created an a automation to assign a specific user to a ticket at creation , this ticket always automatically gets a copy of a ticket linked to it. How can I set in the automation that cloned issue would always get same assignee? Thanks
Hello @Vera Valshonok
Based on my experience with Jira Automation, you can create a rule to ensure the cloned issue inherits the same assignee as the original.
In your automation rule, use the Trigger "Issue Created" and set a Condition to check if the issue is a cloned one (e.g., check if it has a specific link type like "Clones").
Then, in the Action, use the "Edit Issue" option to copy the assignee from the parent issue. You can reference the parent issue's assignee using {{triggerIssue.fields.assignee.displayName}}.
Thanks!
I am a bit confused, if i need same suer to be assigned to Master request and clones attached to this master request how do i do it?
Currently my automation looks like this:
When issue created
If linked issue present All issue types
Additional conditions I need..fields etc.
The assign the issue to..
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Journeys is a brand new feature in Jira Service Management that helps you streamline various processes in your organization that may cross multiple departments, such as employee onboarding or off-boarding that require action from different teams. ✨
Join the EAP →Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.