How to stop Jira from auto-copying tickets

[Candy Tricia Khohliwe]

How to stop Jira from auto-copying tickets

[Jack Brickey · Accepted solution]

Hi @Candy Tricia Khohliwe , I assume that what you are speaking of is cloning of issues. There is no automatic cloning of issues in Jira  by default. So this leads me to believe that there is an automation that is doing this. First if you can give me more information about what's going on here I might be able to direct you more precisely. That aside what I would recommend you do is go into your project under project settings then automation and inspect each of your rules to see if one of those might be cloning your issues when they are created. 

[Candy Tricia Khohliwe]

Hi Jack, 

The thing is I have 2 fields one is "Customer Release Note Title" and the other is  "Customer Release Note", so when"Customer Release Note" is empty whatever is in "Customer Release Note Title" field will be copied to "Customer Release Note" field. 

[Jack Brickey]

so how does this apply to your initial question about stopping the "auto-copying" tickets? I'm not exactly sure what you're question is and where you need help with this point.

[Candy Tricia Khohliwe]

Sorry about that, I didn't construct my question well, but my question is mostly what I wrote on the second section.

[Jack Brickey]

ok for that you would building automation that would look something like this...

Trigger - issue created

Condition - issue fields condition - Customer Release Note is empty

Action - edit issue and set Customer Release Note to {{issue.Customer Release Note Title}}

[Candy Tricia Khohliwe]

Thanks will try that.

[Jack Brickey]

Hi @Candy Tricia Khohliwe , did you have success with this?

[Candy Tricia Khohliwe]

Hi Not really, there is an old automation that is making this auto-copying and I cant seem to find it. so possibly they could be clashing?

[Jack Brickey]

It may be a global rule. Go to admin - system - automation 

[Candy Tricia Khohliwe]

It worked thanks.