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How to track incoming mail request

SARAVANAKUMAR
SARAVANAKUMAR June 24, 2019

HI,

We are using Jira Cloud

I want to track and audit incoming mail request.i have sent mail to Jira cloud using default mail handler.but i don't know what's happened after email sent.Please any one suggest how to track or where we see our requests.

 

 

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Jack Brickey
Jack Brickey
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June 24, 2019

@SARAVANAKUMAR , I have moved your request to JSD questions based upon your tags. If that is inaccurate please let me know.

i am guessing that you are having an issue with JSD requests by email. Can you share a screenshot or details of how you have set this up?

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SARAVANAKUMAR
SARAVANAKUMAR June 24, 2019

hi @Jack Brickey 

here i have placed what i did in incoming mail settings page.now i have sent mail to this jira@abbviescto.atlassian.net .but i am not getting any response and issue also not created .please suggest to track this.

 

mail server-jira cloud.PNGmail handler- jira cloud.PNG

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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June 24, 2019

It appears that you are using the JSW incoming mail handler here. If you are working w/ JSD please set up the incoming email channel in project > project settings > email requests. Read more here - receiving-requests-by-email

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