Insight custom field picker only retrieves first 50 results

[t_s_llc]

I am testing out Insight as a CMDB for our tickets' linked assets. I set up a custom field on our tickets for my Insight schema that includes all of our assets, but when I click the dropdown it only returns the first 50 objects I've created. If I search, it only searches based on those 50 results, too. Am I doing something wrong, or is this a limitation?

[Hakan Bahadir]

Hello,

A quick question, are you using the Insight Marketplace Application or the new Insight feature which comes with JSM Premium?

Thanks.

Hakan Bahadir

Solution Architect 

[Eric Littler]

I'm using the new Insight feature with JSM Premium. I'm on a trial right now, if that matters.

[Rafael Tejero Palma]

Hi Eric, 

Have you found a solution to this behavior? 

One of my customers has the same problem, but I can't find a way to solve it.

Many thanks.

[Eric Littler]

Hello, Rafael.

Not exactly. To recap, I only got the first 50 results and when I searched it was only from those 50 results.

What I noticed is it was happening in a pop up screen (like when I transitioned a workflow), but not on the regular issue page. So I took the asset field out of the Resolve Issue screen and only add them from the main ticket now. I haven't tested in a while if the issue has gone away on its own.

[Rafael Tejero Palma]

Thanks Eric,

I believe the cause may be complex. In my case it appears in the "Create" window of a new ticket. But only in the agent view. In the user portal it works correctly.
Thanks again for your answer.

[Joseph Dejuliis]

Any update on this issue? We are experiencing the same issue

[Rafael Tejero Palma]

It appears it have been resolved according to the documentation included in https://jira.atlassian.com/browse/JSDCLOUD-9917.

Its working for me.

Regards

Rafa

[Gonchik Tsymzhitov]

Hi! 

Please, visit  to configuration in admin, then you can find 50  results in dropdown, 

you can adjust. 

But what is the purpose of that? I am asking it will reflect to performance and UX. 

i.e. io Google search suggested 10 hot results

[Eric Littler]

I actually don't mind that it limits the drop down to 50 results.

But the real problem for me is, when I start searching, it only returns results from within those 50 results. So if I'm searching an asset starting with a Z, it returns nothing. Seems like a bug.