Integration with Quest Technology Management

[Srikanth Ganipisetty]

Hello, 

We're trying to integrate our JSM for ticket creations/updates etc: in a bi-directional method for ticket communication on both Quest Sys, Jira service Management Cloud. 

What is the best way to accomplish this with Integration or JEMH plugin? Here's the link to access the website for reference https://www.questsys.com/

[Mike Harrison]

If you decide to try JEMH, I would suggest its Regexp Field Processor as a way of taking emails from an external system and creating/updating issues in Jira. In the interest of transparency I am a team-member of the JEMH app vendor.

[Srikanth Ganipisetty]

Thanks, is it possible to set up bi-directional communication with Quest Systems for JSM? Can you please share the overall steps? I'm reviewing the documentation but, it is helpful to get started with overall config setup overlook. @Mike Harrison _The Plugin People_ 

[Mike Harrison]

is it possible to set up bi-directional communication with Quest Systems for JSM?

I do not know for sure as I do not have knowledge of this other system. I can only speak for the Jira/JEMH side of things. If this other system (Quest) can send email notifications, JEMH can be used to extract relevant information from that email.

Overall steps are:

• Create a JEMH configuration profile
• Configure the Regexp Field Processor in that profile
• Validate configuration using JEMH's test case functionality
• Once happy with config, you would then create a mail handler in Jira that points your incoming mailbox to your JEMH profile

For more information on JEMH, visit its wiki: https://thepluginpeople.atlassian.net/wiki/spaces/JEMH