Is there a way to clone attachments from linked tickets to Service Desk?

[Federico Rocca]

Hi y'all,

I am looking to have the attachments that are uploaded to the tickets linked to my Service Desk requests through webhooks or any other way ... any ideas?

Here's what my JIRA Cloud instance does at the moment:

1. Service Desk ticket is created

2. An Automation rule creates a linked ticket in another project

3. When the linked ticket is closed, Service Desk is closed through an Automation rule

For step 2, one of our guys attach a file, which I would like to receive on the Service Desk request.

Thanks in advance for your assistance!

[elvir.dzeladin]

Hi,

This is possible with automation for jira. In your rule, select Edit action-> attachments field -> copy from trigger issue.

Good luck

[Federico Rocca]

Hi Elvir,

I don't have that action on my Automation rules for Service Desk, I only have 'Edit issue' which doesn't display 'Attachment' as a field that can be updated.

Just in case, I am using JIRA Cloud.

Thanks!

[elvir.dzeladin]

Hi,

Sorry I need to clarify. Since jira service desk automation features are limited (for now), you need a plugin called automation for jira

It is a great plugin with plenty of possibilities.

[Federico Rocca]

Hi Elvir,

Thanks for your feedback.

I'm testing Automation for JIRA on my cloud version but I am not sure if this is possible ... any ideas?

Thanks

[Neetu Verma]

Hi,

I need similar capabilities and we also have cloud version. Were you able to figure this out?